When should I expect delivery? Virtually all our products leave by the second business day after we receive your order. During heavy shopping seasons, it may take up to five (5) days to leave us. After the product leaves, standard USPS or FedEx Ground shipping times apply within the USA. We ship to addresses in the Continental United States only.

What about overnight delivery? Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to get us the product. Please email us at sales@kritterkoncepts.net with questions about shipping options.

What if I want to return an item? Customer satisfaction is our guarantee! If for some reason, you are not completely satisfied with the product ordered, it may be returned, with the following stipulations:

• Return the product with 15 days of receipt. Product must be returned in the original condition. Returns after 15 days of receipt will not be accepted.
• Return shipping charges are to be paid by the customer unless an incorrect or damaged item has been received. A 25% restocking fee will be charged.
• Before replacement product is shipped, we must receive the incorrect or damaged item.